New Day

We’re upgrading the technology behind your accounts, transactions and everyday banking to a smarter, more intuitive platform designed to meet your needs.  The new system will provide a faster, easier, and more secure solution for your banking. 

We will use the following channels to reach you with important information throughout this process: mail, email, online banking, text messages and regular updates on this webpage.

We've been preparing for this upgrade for a while now, and from June 18-22, we'll be making the switch to the new, intuitive system. This is an exciting step toward giving you an even better, more seamless banking experience.

We're confident that the new system will deliver a simpler, more intuitive experience. Some of these benefits include the following:

• Enhanced fraud protection for all transaction types.
• Innovative online banking features like dynamic savings goals tools and spending categories.
• One-touch card controls, which makes managing your accounts easier than ever.
• Ability to track mobile deposit limits and view mobile deposited check images directly in online banking.
• You can set up customized balance transfers to help you manage your savings strategy.

This upgrade provides a faster, smoother, and more secure experience, all while staying true to our promise of Real. Simple. Banking.

Your account numbers will stay the same.

Absolutely. At PeoplesBank, our mission is to always keep your information secure. Your account security is our top priority, and we’ve conducted rigorous testing to ensure and confirm the safety of all systems involved.

It’s crucial to update your contact information with PeoplesBank—including your email, home address, and phone number—as soon as possible before the transition to the new system begins. 

• Accurate contact information will ensure we can keep you informed with real-time updates. Log in to your online or mobile banking today to verify your contact information. 
• It’s important to act now to stay connected.

For enhanced security, it is required that each online banking user has their own, unique email address. If you share an email address with another person within online banking, you will not be able to access your online banking starting on June 23.  Email addresses can be updated directly within online banking before 5:00 p.m. on June 18. If you do not update your email address prior to June 18, and you share it with another user, you will be required to contact our Customer Solutions Center on or after June 23 for assistance. You will then need to register for online banking as a new user.
 

If you have a bill payment that needs to be sent on Friday, June 20, you should schedule it prior to 5:00 p.m. on Wednesday, June 18. Bill payments scheduled prior to 5:00 p.m. on Wednesday, June 18 will be sent as directed. Thursday, June 19 is a federal holiday, and no banking transactions will be processed. Bill payments with a scheduled send date on or after June 20 will be sent as planned.

If you have saved the information of one time or repeat wire transfer payees in online banking today, you will need to re-enter the payee information after the transition. This information will not be carried over from the current system. It is recommended you visit your saved wire transfer payees prior to 5:00 p.m. on June 18 and save the information someplace secure so you can easily re-enter on June 23.

Wires initiated through online banking after the current wire cut off time on June 18 through June 22 will not be allowed. On June 23, you will be able to resume wire transfers through online banking.

For continued operation of your Quicken and QuickBooks software, you will need to take action before June 18 and after June 23. After June 23, Direct Connect will no longer be available and you will now use Web Connect to download your transactions.

Important Instructions for Quicken & QuickBooks Users:

Quicken Conversion Instructions
QuickBooks Conversion Instructions

During this timeframe, starting at the end of business June 18 and continuing through June 22, there will be some services that will be temporarily limited or unavailable.

• Our Banking Centers will close at our normally scheduled times on Wednesday, June 18 and reopen at our normally scheduled time on Monday, June 23 (location times vary, visit bankatpeoples.com/locations for details).
• Online and mobile banking will not be available beginning at 5:00 p.m. on June 18 through June 22.
• VideoBankerITMs will not be available beginning at 5:00 p.m. on June 18 through June 22.
• The ability to make ATM withdrawals and debit card purchases will still be available, but transactions and withdrawals will be limited to $500 in ATM withdrawals and $1,000 in debit card point of sale transactions per card, per business day.

Detailed information about impacts and changes, including timelines, will be mailed to customers and can also be found on this webpage. Be sure to check back periodically, as we will update this page regularly.

Please note Thursday, June 19 is a federal holiday.

No, there are no changes to your account number or the bank's routing transit number. Your established payments and direct deposits will continue to be applied to your account as directed. Any direct deposits scheduled from June 18 through June 22 will occur as normal.

No. Wires will not be allowed after 3:00 p.m. June 18. You will need to schedule wires to process before this time. On June 23, you will be able to resume wire transfers.

• Your scheduled ACH originations will process as normal; however, Thursday, June 19 is a federal holiday – no credits will post.  You will not be able to originate new ACH transactions on Friday, June 20 due to the system upgrade.
• ACH credits will process as scheduled. As a reminder, Thursday, June 19 is a federal holiday – no credits will post. There are no changes to your account number or the bank's routing transit number. Your established payments and direct deposits will continue to be applied to your account as directed. Any direct deposits scheduled from June 18 through June 22 will occur as usual.
• Prescheduled and recurring ACH files will process as normal, and you can schedule ACH files for the week of June 23 on June 18 or before. Prescheduled auto debits will still process. Your payroll provider and vendor debits will process as normal. Your employees will receive their payroll direct deposit.
• You will be able to do Same Day ACH on Monday June 23. We will be business as usual. Normal NACHA rules apply.

• Your incoming, established and scheduled wire transfers will not be impacted; however, you will not be able to send any outgoing wires during this time.
• Incoming wires received through the wire transfer system on Friday, June 20 will be processed as normal. Cash Management Online will be unavailable to send outgoing wires from 5:00 p.m. on Wednesday, June 18 through Sunday, June 22.
• No changes will occur to your established and scheduled wire transfer payee templates in Cash Management Online. Your established and scheduled wire transfers will not be impacted.

• On Friday, June 20, exception item review will be handled manually. If an exception is identified, we will contact your authorized user by phone to review and confirm any pay/no pay decisions. The decision window will be extended through the afternoon.
• ACH filters and blocks will work as usual.
• You will not need to re-upload your check issues files. Positive Pay check files will function as normal. You will not be able to upload files from 5:00 p.m. on June 18 through Sunday, June 22.

• You will not be able to deposit checks during this time.
• No new software or equipment will be needed, and Remote Deposit Capture history will not be impacted. You will have the same access to 60 days of history.
• There are no changes to cutoff times. If you need a limit increase, please contact your Cash Management Officer.

• Before or after the system upgrade you may contact our Cash Management Support Team at 413.493.7517, the Cash Management team or your Commercial Loan Officer. 
• During the system transition period, our Cash Management Support Team will be available for questions related to upgrade activities only. Associates will not have system access and cannot provide account information, perform account maintenance or research or conduct transactions. If an answer to your upgrade-specific question is not available on this page, our Cash Management Support Team will assist you.

When you access online banking for the first time after the transition, you’ll be asked to authenticate yourself by answering a few questions. From there, you will be prompted to update your password to access the new Online Banking platform. View Video

Note: users that have not logged into their online banking account since January 1, 2024, will not be converted over to the new online banking system and will need to enroll in this service.

If you have auto-updates enabled on your smartphone, the new app will automatically be delivered to you. If you do not have auto-updates enabled, it is recommended you enable these to seamlessly transition to the new app. If you choose not to enable auto-updates or if you experience difficulty launching the new app, you will need to visit the app store that corresponds with your device’s operating system on Monday, June 23 to update the app manually.

If you are a user of Telephone Banking, you will need to re-enroll. The menu options may be different, so be sure to follow the phone prompts carefully.

Our new system will be available on June 23, if you encounter any issues or have questions during this process, our team is here to help you every step of the way. You can access Telephone Banking by contacting our Customer Solutions Center at 877.888.1388 or 413.538.9500.

Your accounts won't change. Your account numbers, debit card number, card expiration date will all remain, and you will be able to continue to use the same checks. Some of the services attached to your accounts, like online banking, bill pay, and person-to-person payments will change. We have provided more details about these changes below.

There will be a change to the look and feel of the online banking and bill pay screens, and our person-to-person payment option (Zelle) will be replaced with a new person-to-person payment option.

If you have bookmarked the existing online banking login page, this will no longer work. You will need to go to bankatpeoples.com to login for the first time after the transition and bookmark the new login page. Be sure to delete the old bookmark.

• If you share an email address with another person within online banking, you will not be able to access online banking on June 23. You will need to contact our Customer Solutions Center at 877.888.1388 or 413.538.9500 to update your email address before you can register for online banking.
• Eighteen months of statements will be available in online banking after the transition. June statements will not be available in online banking until early July. You will receive an interim statement reflecting June transactions made prior to our banking system upgrade which will take place from June 18-22, 2025. Following the upgrade, you will continue to receive statements on your normal schedule.
• Check images prior to June 18 will not show in online banking on June 23. Check images will still be available on prior month’s statements.

You can access online banking through the bankatpeoples.com website or from the new mobile app. Upon your first login, you will be prompted to complete an enrollment process and authenticate yourself using information known to you. Once you have successfully authenticated your information, you will be prompted to set a new password. All users will enter their personal information during the enrollment process. This is true for both personal and business accounts with online banking access.

During the first login after the upgrade, you will be presented with a current Online Banking Agreement. This must be read and acknowledged before proceeding to the new online banking home screen.

If you have online banking access, but do not have a social security number, separate instructions with initial login instructions will be provided to you through your email address on file with us. This email will have a link that is specific to each user and should not be forwarded or shared.

All online banking changes will apply to business account owners, or individuals with access to a business account online. If you currently have a separate login for your personal accounts and your business accounts, you will now be able to log in with one sign-on and be able to see all accounts that you hold with us. The new system will allow all users with both personal and business accounts to toggle easily between business and personal accounts directly from the home screen.

Note: If your business is enrolled in our cash management online banking system there will be no change to the system you use to access online banking.

You will not need to re-input your payees into Bill Pay.

For continued operation of your Quicken and QuickBooks software, you will need to take action on or after June 23. After June 23, Direct Connect will no longer be available and you will now use Web Connect to download your transactions.

Important Instructions for Quicken & QuickBooks Users:

Quicken Conversion Instructions
QuickBooks Conversion Instructions

If you have saved the information of one time or repeat wire transfer payees in online banking today, you will need to re-enter the payee information after the transition. This information will not be carried over from the current system. On June 23, you will be able to resume wire transfers through online banking.

We're here to help. Before or after the system upgrade you may contact our Customer Solutions Center at 877.888.1388 or 413.538.9500 or visit one of our convenient banking centers. Stay tuned as we'll be sharing more details along the way to keep you informed throughout the process.

During the system transition period, our Customer Solutions Center will be available for questions related to upgrade activities only. Associates will not have system access and cannot provide account information, perform account maintenance or research, or conduct transactions. If an answer to your upgrade-specific question is not available on this page, our Customer Solutions Center will try to assist you. Please be aware that wait times are expected to be extremely high during this time.