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Banking online just got more simple.

The new look for online banking is here. The updated version of PeoplesOnline and Mobile Banking provides you with new styling, a user-friendly experience and more.

What to Expect

  • You will notice an update to how you login. Learn More
     
  • If you already downloaded the PeoplesBank Mobile App, it was automatically updated. You don’t need to re-download the app.
     
  • Quicken and QuickBooks users may experience a brief interruption in connectivity. Learn More

Frequently Asked Questions

Updated PeoplesOnline and Mobile Banking

 

Simplified User Experience

Updated, modern styling with larger font sizes for an enhanced experience across online and mobile banking.

Enhanced Features & Capabilities

The user-friendly functionality will provide you with the tools you'll need to stay on top of your finances.  

Increased Speed & Performance

Save time with improved performance. Everyday transactions will be easier than ever to access.

 

New Features & Enhancements

 

Maverick Login

Login Page

  • New login page for seamless login experience.
  • User ID and Password on the same screen.
  • Face and fingerprint login on mobile app.
  • Easily enroll or open new accounts.

 

Maverick Account Activity

Accounts Overview

  • Simplified layout and design.
  • View account details with just one click.
  • Easy access to make Quick Transfers.

Maverick Account Activity

Account Details

  • Account info at the top with account selector dropdown icon.
  • Credits are green to quickly identify.
  • Ability to search, download and view history.

 

Maverick Transfers

Transfer Pages

  • Redesigned Transfer Activity page includes pending and history tabs, as well as colored icons to show success or failure.
  • Manage all transfers from one page.
  • New "Add Account" feature for adding all types of transfer accounts.

 

Maverick Menu Navigation

Improved Navigation

  • Simple menus across the top on desktop.
  • Access to key features from the menu on the left side on mobile.

 

Maverick Mobile Navigation Bar

Mobile Navigation Bar

  • New bottom navigation bar provides access to commonly used pages with one click.

 

Maverick Profile Navigation

New Profile Menu

  • Adjust profile and account settings easily.
  • Quick access to a revamped Contact Us page.

 

Maverick Dark Mode

Dark Mode

  • Easily switch between light and dark mode based on your personal preference.

 

 

Updated look. Same great features.

Online Banking Icon

Account Access

View account balances, history and pending transactions at your convenience.

Mobile Banking Icon

Mobile Banking App

Bank on the go with
our free mobile banking app.1
Learn More

Mobile Deposit Icon

Mobile Deposit

Deposit checks on your schedule with your smartphone or tablet. 
Learn More

Zelle Icon

Zelle®

Zelle is a fast, safe and easy way to send and request money. 
Learn More

Credit Sense Icon

Credit Sense

Access to your credit score at any time, along with tips on how to improve or maintain your score.2
Learn More

Debit Card Controls Icon

Debit Card Controls

Manage your debit card with confidence from our mobile app, including shutting it down if it gets lost.

 

Account Alerts Icon

Account Alerts

Stay up-to-date on account activity or balances. Alerts can be delivered to your mobile phone or any email address.

Bill Pay Icon

Bill Pay & Transfers

Set up one time or recurring bill payments. You can also transfer money between your accounts quickly.

Frequently Asked Questions

 

Overview
When did the update take place?
All users were transitioned to the new theme on March 7, 2023.
Will I be able to switch back to the old theme?
All users were moved to the new theme. Previous versions are no longer available.

Logging In
Did the process for logging in to PeoplesOnline change?
Online Banking LoginThe text on the grey button located at the top of all bankatpeoples.com webpages changed from “Log In” to “Online Access”.

After you click the “Online Access” button, a blue drop-down box will appear. You will no longer enter your username in the drop-down box. Instead, click on the “Log In” button in the Personal & Business Banking section.

This will bring you to the new sign in page, which will include both User ID and Password.

Simply type in your PeoplesOnline credentials and then click on the “Log In” button to access your account. Your UserID and Password did not change.
Do I have to to download a new version of the Mobile Banking app?
No. If you have already downloaded the PeoplesBank Mobile App, it was automatically updated on March 7. You don’t need to re-download the app.

The new sign in screen includes both User ID and Password. Simply type in your PeoplesOnline credentials and then click on the “Log In” button to access your account.

Mobile app users can still log in using Fingerprint or FaceID.
How do I download the Mobile Banking app?
Our mobile app is available for iPhone® and Android™ devices. If you are not a current user of PeoplesOnline Banking, please enroll first. For assistance, email PeoplesBank or call 413.538.9500.

Apple App Download Android App Download
What browsers are supported.
The two two most recent versions of the following browsers are supported: Chrome, Edge, Firefox, Safari.

Navigation & Appearance
Did the mobile app menus change?
There are now two menus instead of one. You can access key features like Accounts, Transfers, Bill Pay and Mobile Deposit from the menu on the left side. The menu on the right side includes service related links that allow you to update your profile, manage your alerts, turn your debit card on/off, contact us and more. There is no longer a back button. However, there is a new bottom navigation bar that provides access to commonly used pages with one click.
Is the new version of PeoplesOnline available in Dark Mode?
Yes. Dark mode is available for both desktop and mobile users. To switch to Dark Mode, open the Services menu and click on Theme Switcher. Select Dark Mode under the Style drop-down, and click update. All users are defaulted to light mode.

Account Features
How can I view my Current Balance?
You can view your Current Balance by clicking into individual accounts. The Account Summary page no longer shows current balance information for your accounts.
Can I view my recent transactions?
You can view recent transactions by clicking into individual accounts. Recent Transactions no longer appear on the Account Summary page.
Can I view my aggregate balance?
Aggregate balances no longer appear on the Account Summary page. If you would like to view your aggregate balance, you can use the download feature at the account level on desktop. Click 'Download' and then select the 'Balances' tab. Click 'Add Other Accounts' and select the accounts that you'd like to include. Click download to run the report. This feature is not available on mobile.

Transfers & Loan Payments
Can I still transfer to "Unlinked Accounts"?
Yes. "Unlinked Account" have been renamed to "Someone Else's Account".
Can I still complete multiple transfers at the same time?
No. Transfers need to be completed individually.
How do I complete a loan payment?
You can make a loan payment as a transfer on the Transfers page. There is no longer a separate Loan Payment page.

Financial Management Tools
Can I still use Quicken and QuickBooks?

Yes. If you use Quicken or QuickBooks, you may experience an interruption in connectivity for up to 3 days. The connection will automatically be restored. You can use the following steps to manually load your transactions while the automatic connection is unavailable.

  1. Log into PeoplesOnline
  2. Click on your name in the upper right
  3. Choose Service Center
  4. Choose Quicken and QuickBooks
  5. Under Web Connect Download, choose an account
  6. Choose a time frame
  7. Unless specifically using QuickBooks, leave software on Quicken
  8. Click Download
  9. Save the download
  10. Log into your financial software, and follow your software’s instruction for importing transactions from a file
Can I still use external financial management tools?
Yes. If you use external financial management programs, websites or apps that connect using your PeoplesOnline credentials or account information, you may experience an interruption in connectivity for up to 48 hours. If you are having issues connecting, you may have to reach out to the company who provides this service to let them know that your PeoplesOnline platform has been recently updated. You may need to ask the company to refresh the aggregation links.

Legal Information & Disclosures

1Mobile Deposit available within PeoplesBank Mobile Access Apps for iOS® and Android™ only.

2Your credit score is provided by SavvyMoney, Inc., a 3rd party vendor. The credit score provided is intended to help you understand the factors that affect your credit score. The credit score found in the credit report may be different than the credit score you see here. Terms and conditions apply and are subject to change without notice.

Overdraft, Returned Item, Internet Service and Mobile Carrier fees may apply.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.