We have modified customer access to our Banking Centers, which now offer either Drive-Thru or VideoBankerITM services only, or limited in-person transactions by appointment only, until further notice. In addition, we have modified the operating hours at several locations. Our online and mobile channels remain available 24/7, as do our ATMs.

Lobby services for certain transactions will be available by appointment only in an effort to reduce the number of people in a single location. To make an appointment, please contact your Banking Center's direct phone number and someone will assist you. A complete list of our locations can be accessed here. If we are able to assist you immediately, we will do so.

Please note: Effective Wednesday, May 6, all customers will be required to wear protective face coverings in our banking center locations, per orders of the Governors of Massachusetts and Connecticut.


UPDATED: May 14

Effective Wednesday, April 1, we adjusted the hours and services available at several of our Banking Centers, as a result of the ongoing COVID-19 pandemic, and the resulting state guidance concerning the operation of businesses deemed ‘essential’ (such as banking), and social distancing guidelines.

Out of an abundance of caution, and to insure we can continue to provide uninterrupted banking services now and into the future we will be separating our work force, in order to prevent or minimize any health issues amongst our associates and customers. While we have not had any retail banking associate report being diagnosed or having COVID-19 symptoms, we are aware that such a potential event could have a significant impact on our work force, and our customers.  Therefore, we will be temporarily closing the following Banking Centers to both lobby and drive-thru traffic:

  • Chicopee - 610 Memorial Drive (Drive-Thru Open)
  • East Granby, CT - 1 Turkey Hills Road (VideoBankerITM Open)
  • Hadley - 5 South Maple Street
  • Holyoke (High Street) - 314 High Street
  • Holyoke (Pedlar) - 1866 Northampton Street  (VideoBankerITM Open)
  • Longmeadow - 783 Williams Street
  • South Hadley (Village Commons) - 7 College Street

We apologize in advance for any inconvenience this might cause, however, we believe it is an important preventative step that needs to be taken, in order to ensure we can still continue to provide essential services to our customers. Those banking centers not listed above will continue to operate under our modified COVID-19 schedule (see grey box).

As always, our mobile banking and digital services, as well as our network of ATMs, are available 24/7.

In addition, we are proud that all deposits at PeoplesBank are always 100% insured, with no limits and no exceptions, through our FDIC and DIF insurance. PeoplesBank is a strong, secure and stable institution, as we have been since our founding 135 years ago, and we are as strong today as we have ever been at any point in our history.

Thank you for understanding the preventative measures that we feel are necessary to protect the health of our associates and customers.  PeoplesBank remains as committed to our communities as we have always been, perhaps even more so in these unusual days.

If you have any questions about our locations, hours or services, we invite you to call our Customer Solutions Center at 1.877.888.1388.

To view our previous communication regarding the COVID-19 virus, please click here.

Temporary Banking Center Lobby and Drive-Thru Hours:

Monday – Friday: 10:00 am – 3:00 pm
Saturday: 9:00 am - 12:00 pm

VideoBankerITM Hours
(Located at East Granby and Pedlar)

Monday–Friday: 10:00 am – 3:00 pm
Saturday: 9:00 am – 1:00 pm


The following banking centers are closed or have limited services available.

Chicopee
Status: Lobby Closed, Drive-Thru Open
Alternative: Fairview

East Granby
Status: Closed
Alternatives: On Site VideoBankerITM, West Suffield, Windsor Locks

Hadley
Status: Closed
Alternatives: Northampton, South Hadley

Holyoke (High Street)
Status: Closed
Alternatives: Pedlar VideoBankerITM, Fairview, Chicopee

Holyoke (Pedlar)
Status: Closed
Alternatives: On Site VideoBankerITM, Fairview, Chicopee

Longmeadow
Status: Closed
Alternative: East Longmeadow

South Hadley (Village Commons)
Status: Closed
Alternative: South Hadley


Banking Center Alternatives for Customers:

In lieu of visiting a banking center, we encourage you to consider using our online or mobile banking services to meet your needs. Additional banking options are included below.

  • Online Banking - See below
  • Mobile Banking - See below
  • ATM's / VideoBankerITM'sPeoplesBank Locations
  • Access24 Telephone Banking - 800.342.9100
  • Customer Solutions - 413.538.9500
    • Monday through Friday - 8:00 am - 7:00 pm
    • Saturday - 8:00 am - 2:00 pm
    • Sunday - 10:00 am - 2:00 pm
  • Social Media - Follow us on Facebook, InstagramLinkedIn and Twitter to get the latest updates

Online & Mobile Banking:

Personal & Business


PeoplesOnline Banking

  • To Log In - Click on the grey "Log In" button located at the top of any bankatpeoples.com web page to get started.
  • To Enroll - Click here to enroll in online banking.

PeoplesBank Mobile Banking App
Bank on the go with our Mobile App. Available for iOS® and Android™ devices.

Download our free App titled "PeoplesBank Mobile Access".

Apple App Download Android App Download

Cash Management


PeoplesOnline Cash Management

  • To Log In - Click on the grey "Log In" button located at the top of any bankatpeoples.com web page to get started.
  • To Enroll - To enroll in PeoplesOnline Cash Management, email Cash Management.

PeoplesBank Mobile Banking App 

Bank on the go with the PeoplesOnline Cash Management Mobile App. Available for iOS® and Android™ devices.

Download our free App titled "PeoplesBank Cash Management".

Apple Store Google Play


Legal Information & Disclosures

Overdraft, Returned Item, Internet Service and Mobile Carrier fees may apply.