Frequently Asked Questions


MyPassion® Card - Frequently Asked Questions

Who's eligible for a MyPassion Card?
Those who have a PeoplesBank personal checking account with a Visa® Debit Card.

How often can I change my card to a MyPassion Card?
You can change your existing card as often as you like. All images or image changes are $9.95 per occurrence. The fee will be deducted from your checking account linked to your debit card.

How does my photo get approved?
Every submitted image is reviewed for compliance with the Image Guidelines. Each image also must follow the Visa Issuing Guidelines as set by Visa International. Click here for Image Guidelines.

What images are not acceptable?
Please see our Image Guidelines for our criteria for acceptable photo submissions. PeoplesBank reserves the right to reject any image we believe violates our Image Guidelines. If an image is not accepted, you will be notified by e-mail within two business days. You may submit a new image anytime following your rejection notification.

How much does it cost? A fee of $9.95 will be deducted from your checking account linked to your debit card.

What happens when my card expires?
Upon expiration of your card, a new card will be sent with the same image as your most recent card.

How will I receive my new MyPassion card?
Your card will be mailed to you via the US Postal Service.

How long will it take to receive my card?
After your image has been submitted and approved by PeoplesBank, you can expect to receive your card within 3-6 weeks.

What if my card is lost or stolen?
If your card is lost or stolen, please call us immediately to replace your card. Your new issued card will have the same image as your previous card. To report a lost or stolen debit card, please call our Customer Solutions Center at 413.538.9500 during normal business hours or 800.264.5578 after hours.

Will my existing card work until my new MyPassion Card arrives?
Yes, your existing card will continue to work until you activate your new MyPassion Card. Please destroy your existing card once the new card is activated.

Will any financial or personal information be transferred to the design service?
No, we do not transfer or share any of your financial or personal information with the design service.

How many times can the image on my card be changed?
The image can be changed as many times as you would like; each additional image is $9.95.

How will I know if my image is accepted?
You will receive an e-mail within two business days, telling you if your image was approved or did not meet the guidelines.

How do I design my card?
Card customization is easy; there are three simple instructions to follow:
1. Upload the photo you would like on your card.
2. Customize the look of your card by enlarging, cropping, rotating or adding a border.
3. Once you are satisfied with the look of your card, hit the submit button. Get started!

What format does the digital photo need to be in?
The photo needs to be a digital photo in .JPEG, .GIF, .PNG, .TIFF or .BMP formats. The image needs to be at least 840x840 pixels and at least 50KB (kilobytes) in size, not to exceed 10MB (megabytes).

How do I convert my photo into a digital photo?
You will need to convert your physical photo into a digital photo. If you take a regular photo to a photo processing facility, they may be able to scan the photo for you and put it on a disk.

What size does my digital photo need to be?
Please use an image that is at least 840x840 pixels. Our design service provides a tool to re-size your picture to look the way you want it to. If your image is too small, you can use a photo editor (i.e. Microsoft Paint, Photoshop) to enlarge it, although this may decrease the quality of the photo.

What can I do to make sure MyPassion Card turns out as good as possible?
Choose a clear, sharply focused image, preferably taken at a high resolution. You can also use photo editing software to enhance your photo prior to uploading it; however, it is not mandatory.

Need additional information?
If you have any additional questions, please call 413.538.9500 or contact us during normal business hours.
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