News - 11/30/2016


Customer Innovation Lab Featured in National Banking Publication

PeoplesBank associates Buell, O’Donnell, and Raposo called “change agents” for delivering banking convenience technologies to customers.

PeoplesBank Customer Innovation Lab Featured in National Banking Publication
Greg O’Donnell, Data Scientist; Karen Buell, Vice President, Customer Innovation Lab; and Mike Raposo, Project Manager, featured on the cover of Independent Banker.

HOLYOKE, MA (November 30, 2016) – “You don’t have to work at Google to feel that you are innovative,” suggested Karen Buell, Vice President Customer Innovation Lab at PeoplesBank in the November issue of Independent Banker. “It’s really about putting forth the effort, collaborating, and reaching out to our team and the other lines of business within the bank for other ideas and other perspectives.”

Independent Banker, the award-winning monthly publication of the Independent Community Bankers of America, featured the PeoplesBank Customer Innovation Lab (CIL) team as the cover story. Ms. Buell, Greg O’Donnell, Data Scientist, and Mike Raposo, Project Manager, were referred to as change agents due to their focus on bringing new banking technologies to customers.

The article also described the history of the CIL and its mission:

“The bank has been evaluating and implementing digital banking solutions since 2008, and that practice eventually evolved into the innovation lab, which officially opened in 2014. The goal: to keep the bank abreast of upcoming technology to lead competitors in providing the latest, most useful products and services.”

Read the full story here: PBTechSuccess


About: PeoplesBank is a leader in innovation, corporate responsibility, environmental sustainability, and employee engagement. Our three LEED® certified offices are environmentally friendly, and we have financed more than $111 million in wind, hydroelectric, and solar energy projects.

As the largest community bank in the market, we have a unique ability to help the communities we serve through volunteer efforts and millions of dollars in donations to charitable and civic causes. Our associates devote an average of 6,000 hours to volunteer work each year, and 48 of the bank’s officers serve on the boards of directors and committees of 115 nonprofit organizations in the area.

As a mutual bank, PeoplesBank is responsible to its depositors, employees, and the community. This organizational structure allows us to focus on the long-term viability of the bank and the best interests of our customers.

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